When your customers call with problems with a reservation or your loyalty program, the best way to keep your customers happy is to figure exactly what’s bothering them and then solve it as quickly as possible. The issue is that your company receives a tremendous amount of interactions on a daily basis. How are you to best determine what’s driving the calls much less find a solution?
Nexidia can help you listen to your customers, figure out what is upsetting them, and determine the best course of action to ensure your customers are content. Through the use of Nexidia Analytics, your company can analyze each and every contact you have with your customers and discover the pain points that are leading to them to be upset. If there is a problem, your customers will call and let you know. With Nexidia’s help, you’ll be able to:
Quantify the behavioral events occurring during interactions to uncover the issues most affecting the customer
Use sentiment scoring to move beyond traditional survey data and determine what drives scores by quantifying dissatisfying events and uncovering their root cause
Analyze all communication channels and associated data to compare trends and establish customer profiles
Discover pain points in the customer’s journey in order to better serve them
By proactively responding to the problems you’ll find your customers are having to do less, having a better experience with your company, and are far more satisfied.
Learn about Nexidia's products and services and how you can become a hero to your customers.