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Nexidia Partner Program

Working to support your business goals through best-of-breed customer interaction analytics

Why partner with Nexidia? Because we offer the opportunity to work with an industry leader recognized for its market leading presence, innovative technologies, and high quality products and services. Nexidia works with a rich network of partners to bring comprehensive contact center solutions to market.  This inclusive program cultivates a rich ecosystem of complementary technologies and expertise with flexible partnership models designed to support your business goals.

The Nexidia Partner Program is comprised of contact center industry leaders that share a common interest - to extend the best interaction analytics technology and solutions to their customers while differentiating themselves in their markets. The program empowers Nexidia’s partners with the right mix of sales tools, training, support, and marketing to deliver the full potential of interaction analytics to each and every customer.

Nexidia owns 100% of the technologies we develop, giving us tremendous flexibility in implementation and licensing to meet our partners (and your customers’) unique needs. Our professional services and support teams have industry-specific expertise to help you deliver innovative solutions to your customers quickly – and outcompete your market. Our emphasis on core linguistic research guarantees you’ll benefit from our future advances.

Partnership Options:

OEM Partners
Partners of Nexidia can add Nexidia features or services via APIs to their existing infrastructure, then sell an integrated product or turnkey solution. OEM Partners embed Nexidia products and capabilities in unique, white labeled offerings that leverage Nexidia’s best-in-class technology.

Resellers and Value Added Resellers
Companies can resell the complete Nexidia product suite under the Nexidia brand with deployment, support and maintenance provided by Nexidia.

Value Added Resellers deliver value-added applications and services wrapped around Nexidia software solutions that extend the functionality and features of the Nexidia suite of products. Deployment, support and maintenance are provided by Nexidia or the VAR.

Nexidia Partners

To ensure that all of our customers’ objectives are met, Nexidia partners with some of the world’s leading contact center vendors and service providers to deliver comprehensive and cost-effective solutions.  If you are interested in becoming a contact center partner, please email Nexidia at partners@nexidia.com.

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Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is accenture.com.
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Aspect is a global provider of customer contact and workforce optimization solutions. We help you build, enhance and sustain stronger relationships with your customers by uniting your enterprise with next-generation customer contact. Visit www.aspect.com.

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Bumicom supplies Voice Logging and more general communications recording solutions for a large ever-growing loyal customer base. Bumicom also supplies software for Quality Monitoring of agents and processes within the call center. In doing so Bumicom combines dedication, ingenuity, know-how and market understanding to realize what others only promise. For more information visit www.bumicom.com

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Business Systems is the UK's largest independent provider of market leading call recording solutions and associated technologies. The company offers unbiased advice on the ‘best fit' solution from industry leading manufacturers accompanied by fully project managed implementation, consultancy and maintenance services. Professional services include assistance in implementing quality monitoring and analytics programmes or enhancing existing ones whilst setting up measurable objectives to ensure a speedy return on investment. With over 20 years experience, Business Systems recommend and apply the best solution to meet client needs ranging from single location requirements for on-site systems through to multi-site locations with blended CPE and Hosted technology. Visit businesssystemsuk.com.

undefinedCisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. Visit www.cisco.com.

undefinedConvergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit Convergys.com to learn more about us.

 undefinedDatapoint is a Systems Integrator for Enterprise and Call Centre communication covering all related infrastructure and applications. This is underpinned with a services portfolio that includes education, consultancy, design and systems integration, service delivery, training and support.

Established in 1969 its pioneering thought leadership remains part of the brand's DNA as it continues to introduce next generation technologies to clients. With an extensive partner network the company employs 270 people, achieved £60m turnover in 2007 and is financially backed by Alchemy Partners. Datapoint geographic footprint extends to clients in 41 countries including responsibility for supporting 5,000 sites in those territories. Main offices are located in Dublin, Dubai, London, Madrid, Milan, Munich, Paris and Utrecht. Visit Datapoint.com.

undefinedFICO (NYSE: FICO) is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption — such as the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health. FICO: Make every decision count™. Learn more at http://www.fico.com.

undefinedHyperQuality is the leading provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement. Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries – improve the quality and effectiveness of their customer interactions. In addition to quality evaluations, HyperQuality collects, evaluates and analyzes other forms of customer data, including customer and employee surveys; shopping experiences and marketing programs.  Visit hyperquality.com.

undefinedMicroAutomation is a leading systems integrator offering an extensive range of call center technology solutions and professional services. Since 1991 MicroAutomation has designed, developed and implemented solutions worldwide in a variety of industries. MicroAutomation solutions help companies maximize the efficiency of their call center infrastructures and empower their customer service strategies. Visit microautomation.com.

"By combining our respective areas of expertise, our partnership provides a turnkey solution that not only identifies areas of improvement for organizations but then shows them a clear path to the optimization of their internal processes." - Dan Abernathy, Vice President of Sales and Marketing at MicroAutomation

undefinedNoble Systems Corporation (NSC), a global leader in innovative contact center technology solutions, has partnered with Nexidia Inc. to provide speech analytics as part of the Noble™ Solution contact center technology suite.  Noble Systems’ partnership with Nexidia enables Noble’s clients to search, measure and analyze the spoken words of its agents and end-customers to improve agent performance and customer experience. 

With speech intelligence, clients are able to make operational changes to improve customer satisfaction, assure compliance, and reduce operation costs. Visit noblesys.com.

“Our Noble Recorder product can capture all contact center audio and visual data which can now be converted into meaningful intelligence. For example, collectors can see trends in spoken promise-to-pays, and sales can determine trends in spoken objections. Adding speech analytics is part of Noble Systems’ commitment to providing its clients with intelligent contact center solutions.”

undefinedOntario Systems, LLC is a leading provider of accounts receivable and strategic receivables management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations.

To learn more about how Ontario Systems can help power up your receivables, visit www.OntarioSystems.com.

undefinedRed Box is a specialist in digital recording - voice recording and data capture, storage, retrieval and analysis. The company offers a varied range of products that are easy to install, manage and maintain. These meet all kinds of organisations' needs for mission-critical recording - such as compliance, legal disclosure, quality management or improving service delivery.

Its products are used in highly focused market solutions, mainly for contact centres, the emergency services and financial institutions. Its solutions are resilient, cost effective and simple to use. Red Box products are used in over 120 countries and are designed for effortless, dependable operation. Visit redboxrecorders.com.

undefinedSemafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers' data secure - thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.

Semafone is a tried and tested solution that has been designed by call centre professionals to meet the unique security challenges of the call centre. Our solutions are the product of meeting the real business challenges of data security in real call centres. Visit semafone.com.

undefinedTeleopti is a leading provider of strategic solutions for Workforce Management in contact centers. Enterprises in over 60 countries use solutions from Teleopti to improve operating efficiency and service levels. Year after year, over 96% of our customers recommend other call centers to invest in solutions from Teleopti. Reasons are our cutting edge product, including core scheduling and forecasting functionality, our industry leading tools to empower and engage the employees as well as our outstanding customer and partner support. The company was founded in 1992 and has since then grown steadily through self-generated growth. For more information on our FREE of charge forecasting tool, click here.

undefinedTeradata Corporation (NYSE: TDC) is the world’s leading analytic data solutions company, focused on integrated data warehousingbig data analytics, and business applications. Teradata's innovative products and services deliver data integration and business insight to empower organizations to make the best decisions possible and achieve competitive advantage. Visit teradata.com for details.

undefinedYdilo is a leading provider of managed services and contact centre solutions that utilise advanced natural language recognition technologies. Established in 1999, Ydilo provides telecommunications operators, banks, public administration and large corporations with advanced voice solutions for the automation of multichannel customer care and value-added services. These leading-edge solutions have been recognised internationally for their high level of quality and usability.

Currently Ydilo operates more than 3,000 ports with natural language recognition technology, dealing with more than 170 million calls in 2009. The company has offices in Madrid, Las Palmas on Gran Canaria and London. For more information, please visit www.ydilo.com

 

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