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Financial Services Customer Retention

Using your data to head off the issues before your customers leave 

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It's no secret that customer churn is an expensive issue that needs to be addressed. The problem is that with the vast amount of interactions your company receives in a day, it can be very difficult to determine what the root causes of your customers' dissatisfaction really is. How then are you to fix the issues when it's tough to figure out what the problems are? 

With the help of Nexidia and quantified analytics, your company will be able to listen to your current customers and determine which are the most likely to leave and what you can best do to keep them around. Nexidia Analytics can help you make sense of historic data to determine business process defects and design future programs that head off the issues before they even arise. From providing better access to online banking features to countering rival company’s offers, proactively heading off customer defection is vital for your company’s bottom line. With Nexidia Analytics your financial services company will be able to:

  • Incorporate behavioral data into predictive models, improving their  accuracy
  • Quantify events causing customer dissatisfaction to determine root cause and understand impact
  • Collect information to refine marketing offers, tailoring to customer types and demographics
  • Measure agent performance against retention metrics, including issue resolution and save offers

Learn more about how Nexidia can help your company increase customer retention. Or, Contact Us to get started today.

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