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Communications Customer Satisfaction

How Nexidia Analytics can help you create happy and loyal customers

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In the communications world, it is more important than ever to ensure that your company provides the best customer experience across the board. The task, then, is to provide the best service as quickly as possible; no easy feat considering the volume of interactions your company receives on a daily basis. Understanding the things that are upsetting your customers is, in large part, about getting to root of their negative experiences. 

Nexidia can help you listen to your customers, figure out what is upsetting them, and determine the best course of action to leave your customers content. Through the use of Nexidia Analytics, your company can analyze each and every contact you have with your customers and discover the pain points that are leading to them to be upset. If a particular piece of equipment  is acting up or a certain channel isn’t broadcasting correctly, your customers will reach out and let you know. With Nexidia’s help, you’ll be able to:

  • Quantify the behavioral events occurring during interactions to uncover the issues most affecting the customer
  • Use sentiment scoring to move beyond traditional survey data and determine what drives scores by quantifying dissatisfying events and uncovering their root cause
  • Analyze all communication channels and associated data to compare trends and establish customer profiles
  • Discover pain points in the customer’s journey in order to better serve them

 

By proactively responding to the problems you’ll find your customers are having to do less, having a better experience with your company, and are far more satisfied.

Are you ready to learn more about predicting the future? Learn more about how Nexidia can work with you to improve customer satisfaction, or Contact Us for more information.

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