With regulatory oversight coming from the federal, state, and local level, collections agencies exist in the one of the most complicated and rigorously monitored industries. From right party identification to the inclusion of the mini-Miranda, it is vital that collections agents follow the proper steps in each and every call. The issue is that your agency works with a huge amount of calls on a daily basis. How are you to monitor all those interactions while also ensuring you have a plan in action to help the non-compliant agents?
With Nexidia Analytics your company can analyze each and every single interaction to ensure that your agents are saying what they should and at the correct times in the call. As you begin to find the agents that aren’t complying, you can take proactive steps to ensure that those agent are getting the necessary coaching and monitor their progress. Nexidia can also enable your company to customize the results based on the individual state regulations that you work within. Nexidia Analytics will allow your collections agency to:
Learn how increasing your company's collections effectiveness can help bolster your overall compliance record.
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