Speech analytics is one of the most exciting and valuable applications delivered to contact centers in the past 20 years."
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Phonetic Search Technology.
Unlock the value in audio and video content
Nexidia's patented phonetic search technology enables businesses and users to take advantage of opportunities never before possible. Nexidia’s approach delivers significant advantages over other search technologies and methodologies. And because our technologies integrate easily into your existing infrastructure with the lowest total cost of ownership of any audio search solution, you can begin capturing the value hidden in your unstructured audio and video recordings in just days—not weeks or months.
Maximum Scalability: Compared to the speech-to-text engines used by nearly all other speech technology vendors, Nexidia’s phonetic indexing and search approach provides far greater scalability in the amount of audio and video that can be made searchable. Nexidia enables you to handle large content sets quickly and get to work on it immediately.
Highest Accuracy: Nexidia’s phonetic indexing process creates the most accurate index possible for any spoken content. Because no subjective decisions need to be made to translate content into text, all the original spoken content is retained in the indexes and, therefore, no error is introduced into the process. And because Nexidia indexes 100% of the content, every second is always immediately searchable.
Flexibility: Nexidia’s experience enables us to handle all types of audio qualities, accents, and formats with ease. We currently support 35 different languages around the world, and can accept audio and video input and meta-data from practically any type of recording platform.
Lowest Total Cost of Ownership: With scalability to handle large volumes of audio and video with minimal hardware, processing and indexing speeds that save time, plus industry-leading accuracy that delivers meaningful results in the shortest possible time, Nexidia delivers the best performance and lowest total cost of ownership for any speech analytics application.