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CBV Collection Services Selects Nexidia Evaluate
Feb. 07, 2012
Leading Collection Agency Launches Nexidia’s Performance Management Solution to Improve Productivity and Compliance
ATLANTA, GA – February 7, 2012 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that CBV Collection Services, Ltd. has chosen Nexidia Evaluate to better manage collection agent performance in a continuing effort to enrich their competitive edge.
CBV Collection Services Ltd. helps both consumer and commercial clients improve profitability with leading edge technology and cost effective services designed specifically for credit and financial needs. With over 600 industry-specialized collections and sales personnel in six locations across Canada and the US, CBV realizes the importance of achieving their clients’ goals.
To increase the effectiveness of its accounts receivable management, CBV will utilize Nexidia Evaluate to benchmark best practices of top performing collectors. All collectors will be trained according to these best practices, with targeted coaching specific to the needs of each individual. CBV will also be able to strengthen compliance monitoring with the ability to screen 100% of calls, protecting the company from potential legal issues that are arising in today’s accounts receivable management industry.
“We continually strive to provide the highest level of service to our customers,” said Bob Richards, chief executive officer, CBV Collection Services. “Nexidia Evaluate is the perfect solution to ensure consistent quality and compliance, which in turn protects our revenue and ensures growth, maintaining our leadership in the industry.”
Unlike traditional quality monitoring which is based on randomly selected calls, Nexidia Evaluate analyzes collector activity across 100% of calls. Supervisors are able to select specific calls for individual, targeted coaching and performance improvement. Additionally, Evaluate tracks performance across all sites, teams and individuals to monitor improvements and ensure the company remains in compliance with accounts receivable industry regulations.
“Legacy quality monitoring is a hit or miss approach and is insufficient for effectively managing performance across an entire organization,” said John Willcutts, Nexidia’s president and chief executive officer. “By tapping into 100% of calls with Nexidia Evaluate, CBV can turn every interaction into the information needed to ensure top collector performance and maintain compliance with regulations.”
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.
About CBV Collection Services Ltd.
CBV is a leading Accounts Receivable Management (ARM) company headquartered in Vancouver BC, with offices across Canada and in Phoenix, Arizona. Founded in 1921, the company has a longstanding reputation as a leading provider of ARM services for numerous prominent blue-chip customers and government institutions. CBV uses its strong management team, leading edge technology and skilled team members to develop solutions and generate top returns for clients through ethical and responsible collection practices. CBV offers best-in-class ARM solutions and is well positioned to assist creditors with managing increased consumer debt and outsourcing of accounts receivable management services.
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