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Knowledge Center Technology Integration

Get up and running fast with Nexidia technology

Nexidia’s flexible, open application systems architecture integrates easily into most enterprise infrastructures and workflows. Nexidia technology can be used in a wide range of applications and services including most industry-standard and proprietary recording systems, switching environments, web services architectures and text interaction sources.
  
Whether for analyzing and reporting on customer call data, searching recordings for audio discovery and evidence gathering, Nexidia technology can help your business unlock the value in audio and video content.

Switching Environments

Nexidia Data Exchange Framework allows Nexidia to integrate directly into a contact center's switching environment, accessing calls and meta-data directly from the source and storing content in a standard file system architecture. This provides the most immediate access to call center content so speech analytics can be integrated directly into a broader business intelligence system.

Supported Recorders

Nexidia provides seamless integration to all leading call recording vendors, audio loggers and in-house solutions. Nexidia enables customers to not only leverage existing investments in existing recorder infrastructure by enabling highly scalable search and analysis of this audio, but it also does it without requiring costly infrastructure upgrades.
  
Nexidia integrates to all recording platforms including:

  • Witness
  • Verint
  • NICE
  • etalk/Autonomy
  • Red Box Recorders
  • Envision
  • Racal
  • Mercom

In addition, Nexidia integrates with a variety of in-house developed recording platforms

Supported Media Formats

Nexidia technology can intake and process audio and video recorded in all major formats including codecs supported by QuickTime DirectShow and Flash. No matter what your source material, Nexidia can make it searchable in a matter of minutes without modifying or destroying the originals.

  • 3GPP
  • 3GPP2
  • AAC
  • ADTS
  • AES3-331
  • AIFF
  • AMR NB
  • ASF
  • AU
  • AVCHD
  • AVI
  • BWF
  • F4V
  • FLV
  • GXF
  • MOV
  • M4A
  • M4V
  • MP2
  • MP3
 
  • MPEG1
  • MPEG2
  • MPEG4
  • MPEG h.264
  • MPEG Program Stream
  • MPEG Transport Stream
  • MXF ASO2
  • MXF IMX
  • MXF OP-1a
  • MXF OP-Atom
  • MXF Panasonic P-2
  • MXF Sony XDCAM 30
  • MXF Sony XDCAM HD
  • PCM
  • NMF
  • OGG
  • OMF
  • RM
  • SWF
  • WAV
  • WMV


Supported Text Formats

  • RFC 5322 for email and RFCs 20452046, and 2047 for MIME structures; or Microsoft's MS-OXMSG (.msg) file format.

  • Chats sessions in CSV or XML formats

  • Surveys, Case notes and general text documents in file formats  such as those used by Microsoft Office and Adobe Acrobat.

Let the power of Nexidia's technology begin working for you today.

Contact us to find out how