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Knowledge Center Nexidia Technology & Architecture for Nexidia Interaction Analytics®

Nexidia Interactions Analytics employs Neural Phonetic Speech Analytics,™ which combines the
strengths of Automatic Speech Recognition (ASR) and phonetic indexing to yield highly accurate results. The outputs of Neural Phonetic Speech Analytics include word level transcripts and sentiment scores for early discovery and query building within Interaction Analytics, as well as phonetic indices that supports searching across 100% of interactions for deep dive root cause analysis.