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Knowledge Center Nexidia Analytics

Learn more about Nexidia Interaction Analytics

Nexidia Analytics provides the missing piece of your analytics puzzle – vital agent and customer behavioral data found in contact center interactions from sources including audio, chat, SMS, e-mail, surveys and social media. By structuring, synthesizing, and analyzing this interaction data, companies can draw correlations, view trends, uncover root causes, and build predictive models that will empower them to approach their customers in new and innovative ways.