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Knowledge Center Managed Analytic Services Customer Satisfaction Analysis

Your contact center must be viewed as an essential extension of your company, and an important part of the brand experience. It is vital that the experience is pleasant, efficient, and, most importantly, satisfies the customer's needs. Nexidia's Customer Satisfaction Analysis helps you uncover the reality of what happens during a call and enables your company to improve the business processes and agent behaviors most affecting the overall customer experience.