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Knowledge Center Managed Analytic Services Business Process Analysis

A faulty business process can negatively impact a range of key performance indicators. Nexidia's Business Process Analysis provides your company with the ability to quickly mine calls and ensures that your contact centers posses the knowledge needed to objectively evaluate your business processes and enact positive change. Using the call driver analysis as a foundation, the team will look for metric anomalies. These may include excessively high or low average handle times, a high number of escalations or a large number of calls left unresolved.