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Knowledge Center Improving Debt Collection Performance with Speech Analytics

Nexidia speech analytics can turn process of debt collection into a more efficient and successful revenue-generating collections engine. Nexidia develops and markets a world-leading speech analytics solution that allows debt collection agencies to gain unparalleled insight into how their agents collect debt from their customers. By being able to index, search and analyze content from all of the recorded conversations between agents and debtors, and integrate this audio data with database-driven data from the company’s collections systems, Nexidia can deliver accurate, detailed performance statistics on every debt collection agent.