• Efficient Processing: By eliminating the need for legacy recording, you can more easily process your audio, leading to a quicker and more efficient approach for implementing speech analytics.
  • Lower Total Cost of Ownership: The elimination of expensive hardware or third-party recording vendors reduces your total cost of ownership.
  • Real-Time Results: Capturing directly from the switch means analysis can be done in real-time, allowing you to improve agent and process effectiveness with tools such as screen prompts.
  • Direct Interface: Voice interface allows you to tap into either a traditional switching (TDM) environment or VoIP networks.
  • Eliminate Legacy Recording: Nexidia Capture records calls and meta-data directly from the switching environment, allowing call centers to by-pass their costly and closed legacy recording systems.
  • Data Storage: Data is stored in a standard, secure file system architecture, ensuring easy integration with your other systems.
  • Screen CaptureScreen Capture: An additional option for screen capture allows contact centers to gain a complete view of agent and business processes by combining the audio with a visual record of the agent's desktop.