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Demos and Videos Webinar: Using Data Driven Analytics to Unite Companies with their Customers

In this 2014 webinar you will learn:

  • How to uncover the behavioral events occurring in your customer interactions and understand their impact on your customers’ experience
  • Understand the importance of organizing and quantifying behavioral events and associating demographic and transactional data in order to draw correlations, discover trends and uncover root cause
  • Hear how Verizon’s analysis of customer interactions allows them to become more customer centric by:
    • Uncovering the types of events within their customer interactions that predict issues that are yet to be resolved
    • Using that information to proactively follow-up with customers and ensure problems are being addressed to the customers’ satisfaction