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Demos and Videos Webinar: Shining a Light on Security: Protecting Customer Data and Remaining Compliant Within the Contact Center

Listen as regulatory and industry experts discuss how contact centers can better protect customer data, how Nexidia’s technology can help identify calls containing PCI data and how to effectively manage the security and compliance processes through data redaction.

Protecting sensitive customer data is increasingly becoming more important to contact centers. Ensuring security compliance is vital not only for the sake of their customers, but also to avoid the potentially huge fines from regulators. The problem is determining what steps need to be taken to ensure that the right data is protected in the right way. What can contact centers do to ensure they are protecting their customers and remaining compliant? 

Listen as regulatory and industry experts discuss how contact centers can better protect customer data, how Nexidia’s technology can help identify calls containing PCI data and how to effectively manage the security and compliance processes through data redaction. 

In this webinar you’ll learn:

  • What it means to redact information and the importance to contact center organizations
  • The common misconceptions surrounding PCI Compliance
  • How the use of redaction in contact center environments can increase compliance and reduce risk
  • More effective ways of handling data and media