Last updated: March 2018
A. PRIVACY SHIELD
B. PERSONAL INFORMATION THAT NICE COLLECTS
In the course of downloading white papers or other information collateral, or while completing contact forms on our site, we will require you to provide personal information (e.g., your name, phone number, email address, employer, job title, general areas of interest, etc.). We will explicitly indicate the fields designated for mandatory completion. If you do not enter the requisite data in the mandatory fields, you will not be able complete the relevant contact form. It's important that you understand there is no requirement by law for you to provide NICE with your personal details – the information you share with us is entirely voluntary.
We request that you provide NICE with complete, accurate and correct details. Your failure to do so will likely result in NICE being unable to contact you about your inquiries into our Services.
If, at any time, you provide NICE with personal details about another person, you expressly represent and warrant that you received that person's explicit written consent to provide such details to NICE.
CONTENT THAT YOU PROVIDE FOR PUBLICATION ON THE WEBSITE
From time to time, NICE may enable you to post content on its Website (i.e., such content may appear on a blog, in a community forum, etc.), or to provide NICE with content that NICE will post. In either scenario, by making available such content to NICE, you expressly acknowledge, agree and warrant that: (i) such content may be published on NICE's Website; (ii) such content may be used by NICE in various other capacities and for various purposes as NICE deems appropriate, including without limitation, improving NICE's Services and managing complaints; and (iii) such content does not violate any other person's right to privacy, does not violate any applicable laws, and does not otherwise infringe any other party's intellectual property rights. In addition to the foregoing, you should be aware that any content you provide in these areas may be read, collected, and used by others. Based on the foregoing, we ask that any content you provide to NICE DOES NOT INCLUDE ANY PERSONAL INFORMATION ABOUT YOU OR ANYONE ELSE.
If, at some point, you request the removal of your content from our Website, NICE will undertake reasonable efforts to accommodate your request, but it may not be possible to do so. If that should happen, we'll notify you accordingly.
INFORMATION GATHERED WHEN USING THE SERVICES
NICE may collect information pertaining to your activity on our Website, including content that you create, information or advertisements that you have read, the web pages you visited, offers and Services that were of interest to you, the location of the computer and the Internet Protocol (IP) address through which you had access to the Website and more. Additionally, NICE may collect or use the assistance of third parties to collect and analyze anonymous, statistical or aggregative information related to your use of the Website (and if applicable, the Services offered thereon), including information related to your personal details and activities.
USE OF INFORMATION
We will store the information you provide and the information we collect about your activity on the Website throughout our databases (the "Databases"). We reserve the right to use such information for the following purposes:
TRANSFER OF INFORMATION TO THIRD PARTIES
CHILDREN'S ONLINE PRIVACY INFORMATION
NICE does not knowingly collect personal information from minors who are under the age of 16 through the Website and/or the Services thereon. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without his/her consent, then he or she should contact NICE at the information described below. If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files. Further, the Children's Online Privacy Protection Act ("COPPA") requires parental consent for collection of data from children younger than the age of 13 years old. For tips on protecting children's privacy online, generally, please view the U.S. Federal Trade Commission ("FTC") website athttp://www.ftc.gov/privacy/privacyinitiatives/childrens.html.
1. What is a cookie?
A cookie is a small text file that is stored in your web browser that allows NICE or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising.
Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you're visiting are sometimes called "first party cookies," while cookies placed by other companies are sometimes called "third party cookies."
2. What cookies are used when I use the NICE Properties?
When you access and/or use any of the NICE Properties, NICE or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.
Each cookie serves one of four different purposes:
Finally, we may set cookies within emails we send to you (if you have consented to receiving emails from us). These cookies are used to track how often our emails are opened and clicked on by our customers. You can manage email cookies in the same way as website cookies, as explained above.
4. What are my cookie options?
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
5. Do you use any other user tracking technologies?
We use additional technologies to help track user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs). Web beacons are tiny graphics (about the size of period) with a unique identifier that are embedded invisibly on web pages or emails. They are used to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. Finally, we use local storage to facilitate certain functions, but we do not retain the data captured via local storage.
6. Interest Based Advertising
We and third parties engage in interest-based advertising provided by vendors in order to deliver advertisements and personalized content that we and other advertisers believe will be of interest to you. To the extent third-parties are using cookies or other technologies to perform these services, NICE does not control the use of this technology or the resulting information for online, mobile, or email advertising, and is not responsible for any actions or policies of such third parties. Advertisements, emails, and other messages may be delivered to you by NICE or its service providers based on your online or mobile behavior, your search activity, your geographic location or other information that is collected by us or obtained from third parties. You may also see advertisements for third parties, other websites or properties, or on your mobile device, based on your visits to, and activities on, the NICE Properties. Some of our vendors and we may use our own or third-party aggregated or anonymized personal information, demographic data, and other inferred commercial interests to assist in the delivery of our advertisements to you.
In addition, we and our business partners use third parties to establish deterministic or probabilistic connections among devices (such as smartphones, tablets, and computers) to deliver more relevant advertising to you and for advertising analytics and reporting purposes. This means that information about your use of websites or applications on your current device may be combined with information from your other devices. We also may share this information and other inferences with third parties to allow them to target advertising, personalize content, or analyze behavior. This allows, for example, advertisements you see on your tablet to be based on activities you engaged in on your smartphone. These business partners may share and combine information from cookies with identifiers (such as device IDs assigned by Google or Apple) and IP addresses to make connections among related devices. This also allows for a more personalized experience across the NICE Properties.
22 Zarhin Street
CUSTOMER PROPRIETARY NETWORK INFORMATION NOTICE
By way of clarification, CPNI comprises of: (i) information about the quantity, technical configuration, type, destination, location, and extent to which you use our communication-related services; and (ii) information contained on your telephone bill concerning the services you receive. That information, when matched to your name, address, and telephone number, is known as CPNI. Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data, and calling patterns. CPNI does not include subscriber list information, aggregate information, or data not specific to a single customer.
You may examine and correct, if necessary, the CPNI-related personally identifiable information regarding you that is collected and maintained by us in our regular business records. In most cases, this information consists solely of billing and account information. We will correct our records if you make a reasonable showing that any such information we have collected about you is inaccurate. If you wish to examine these records, please contact us in writing at the address listed below. Please give us a reasonable period of time to locate and, if necessary, prepare the information for your review. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.
You have the right to restrict our use of your CPNI by sending a request in writing to: inContact, Inc., Kimm Partridge, Assistant Corporate Secretary, 75 West Towne Ridge Parkway, Tower 1, Sandy, UT 84070. If you deny or restrict your approval for any one of our subsidiaries to use your CPNI, you will suffer no effect, now or in the future, on the services provided to you other than our ability to provide you with, or otherwise notify you of, the customized offerings and enhanced services described above.
In the event NICE and/or a NICE subsidiary experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require that such breach be reported to law enforcement. Please be aware that we are not permitted by law to inform customers of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement (which period may be extended if law enforcement shall advise us to withhold such information for a longer period of time).
SOCIAL MEDIA FEATURES
LINKS TO THIRD PARTY SITES
This Website contains links to other sites that are not owned or controlled by NICE. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
NICE implements data security systems and procedures to secure the information stored on NICE computer servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, NICE cannot guarantee that the Website and Services are immune to unauthorized access to the information stored therein and to other information security risks.
ACCESS TO PERSONAL INFORMATION
If your personally identifiable information changes, or if you no longer desire to use and access our Services, you may correct, update, delete/deactivate your information by emailing NICE via the contact information listed below. We will undertake to respond to your request within 30 days of NICE's receipt thereof. Although NICE will make reasonable efforts to accommodate your requests, in some circumstances we may not agree. If that should happen, NICE expressly reserves the right to refuse your request to change the personal information in NICE's records, and will instead append an alternative text to the record in question. Before NICE is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request
We will retain your information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
INQUIRIES OR CONCERNS?
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. We have registered with the United States Council for International Business to cover the operating costs of the EU DPAs' dispute resolution panel. NICE is subject to the investigatory and enforcement powers of the FTC.