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All Articles from 2009

Nexidia In The News



Nexidia Launches ESI—Quality Application for Contact Centers
December 15, 2009
Analytics Pays Off in the Contact Center
December 3, 2009
Using Voice Recordings to Coach Call Centre Staff
November 24, 2009
BCBSTN Taps Analytics to Learn to Listen Better
November 23, 2009
Nexidia and Semafone Partner to Prevent Fraud and Identity Theft in the Call Centre
November 22, 2009
Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service and Streamline Call Center Operations
November 18, 2009
Audio Data Liberation: How It Can Result in New Business Intelligence
November 10, 2009
Nexidia, Merced Systems Partner, Blending Speech Analytics, PM Solutions
November 10, 2009
Nexidia and Merced Systems Partner to Enhance Contact Center Agent Performance
November 9, 2009
Liberate Data from Recordings: Nexidia
November 9, 2009
Nexidia Launches First Real-time Speech Analytics
October 29, 2009
Nexidia Combines Realtime Speech Analytics With Knowledge Management
October 28, 2009
Nexidia Launches ESI—Monitor and Agent Assist
October 26, 2009
Nexidia Introduces ESI—Monitor & Agent Assist for Real-Time Agent Support in Contact Centers
October 26, 2009
Nexidia Wins Preferred Supplier Status at Ofcom - the U.K.'s Independent Communications Industry Regulator
October 13, 2009
Nexidia Introduces ESI—Capture
September 30, 2009
Nexidia Introduces ESI—Capture To Streamline The Implementation of Speech Analytics In Contact Center Environments
September 29, 2009
Federal Trade Commission (FTC) Selects Nexidia for Audio Review
September 24, 2009
Red Box Recorders and Nexidia Announce Joint Partnership Agreement at Call Centre Expo
September 21, 2009
New Nexidia ESP Simplifies Speech Analytics for Rapid Implementation and Relevant Business Results
September 17, 2009
Performance Analytics: Critical Roles, Critical Needs
September 14, 2009
Nexidia Experts to Speak at SpeechTEK 2009
September 10, 2009
Nexidia Named Winner of Speech Analytics Market Leader Award for Third Consecutive Year
August 31, 2009
Nexidia releases major upgrade of its speech analytics software
August 30, 2009
The 2009 Market Leaders
August 27, 2009
Speech Analytics: Mining Business Insight from Customer Voices
August 27, 2009
MSNBC.com Transforms Online Video with Nexidia
August 24, 2009
Gaining Insight over a Global Network
July 28, 2009
Nexidia Releases ESI 8.0
July 20, 2009
Nexidia Announces Release of Enterprise Speech Intelligence (ESI) 8.0
July 20, 2009
Nexidia's New ESI 8.0 Ready for the Analytics 'Wave'
July 20, 2009
CT Summation and Nexidia Partnership Provides Complete Integration of Audio Content with ESI Data; Simplifying the eDiscovery Process
July 15, 2009
Multiple Call Centers, One Customer Experience
July 8, 2009
Nexidia Adds Partners To Its Center of Excellence Program
July 2, 2009
Nexidia's Center of Excellence Adds U.S. Cellular, Ventura & Blue Cross of Northeastern Pennsylvania
July 2, 2009
Understand the Actual Voice of Your Customers with Nexidia
May 7, 2009
How to Cut Costs and Keep Customers Happy by Mining Calls
May 6, 2009
Nexidia Unveils Workbench 6.0, Next Generation Software Development Environment for Speech Analytics Solutions
April 20, 2009
CFTC Selects Nexidia for Audio Review
April 14, 2009
Commodity Futures Trading Commission (CFTC) Selects Nexidia For Audio Review
April 13, 2009
Speech Analytics Diagnoses Healthcare's Ills
April 6, 2009
Call Centre Helper: Feedback from the UK Speech Analytics Webinar
April 1, 2009
Ventura Signs Enterprise-Wide License Agreement for Nexidia Speech Analytics
March 23, 2009
What to look for when buying a speech analytics solution
March 12, 2009
BCBS of Tennessee Licenses Nexidia Enterprise Voice Analytics Software
February 10, 2009
Nexidia Signs Enterprise Software License Agreement with BlueCross BlueShield of Tennessee
February 9, 2009
Nexidia Launches Customer-Driven “Center of Excellence”
February 3, 2009
Nexidia Announces Enhancements To Audio Discovery Products
February 2, 2009
Nexidia Bags MSNBC in Video Search Deal
January 20, 2009